Our support department is receiving a large amount of tickets from Affiliates requesting to know their balances on their personal e-wallets. 

Let's clarify on this email how the system works and the ability and access of our support in regards to the information asked.

(中譯)

我們的客服部門收到很多從會員來的客服單,是詢問關於他們電子錢包裡的資金餘額。

讓我們仔細的解釋一下系統是怎麼運作的,還有關於上面的問題客服部門能幫忙的地方。


1. Our support department does not have access to any information on the I-payout e-wallet account of any of our affiliates. 

This, is for your protection and to maintain the security and integrity of the system which I am sure all of you can understand and appreciate.

If you need to know what your balance on your E-wallet is on I-payout, please log in to your I-payout account and review that information, that is the secure and correct protocol to follow. 

If you have lost your password and do not have access to your account, please follow the Forgot Password protocol to receive the information and re-gain accessto your account.

(中譯) 

1.我們的客服部門沒辦法讀取會員I-Payout電子錢包中的任何訊息。

這是為了保護會員,維持會員帳戶的安全及完整性,我相信大家都能了解這樣的作法。

假如你需要知道你I-Payout電子錢包的帳戶餘額,請登入你的I-Payout去檢閱你的帳戶資訊,這才是安全而正確的作法。

假如你遺失了你的密碼,不要嘗試登入你的帳戶。請利用系統上忘記密碼的程序來取得密碼,之後再存取你的帳戶資訊。


2. The submitted tickets do not specify, which E-wallet you are talking about. 

If you are going to communicate to us about e-wallet problems or questions, you must specify which e-wallet you are talking about since there are two; Your wealth4allteam e-wallet referred to as W4A EW or your I-payout e-wallet which we will refer to as IP EW

This information is crucial to correctly assess and respond to your request.

(中譯)

2.假如你使用客服單提問卻沒指明是哪一個電子錢包(Wealth4allTeam後台?或是I-Payout的?) 

如果你要聯絡我們討論關於電子錢包的問題,請記得先告訴我們你談論的是哪一個電子錢包?

你Wealth4allteam的電子錢包可以用W4A EW這個縮寫來代表, 而你I-Payout的電子錢包可以用IP EW這個縮寫來代表。

這個訊息很重要,讓我們可以正確評估並且回應你的需求。


3. As of right now May 22, 2012, you only have the option to deposit funds FROM Solid Trust Pay (STP) to the I-Payout e-wallet. 

You can not withdraw funds from your I-Payout e-wallet TO Solid Trust Pay (STP).

Also, The Payza (formerly Alertpay) option is not available at this time for deposits to and/or withdrawals from the I-Payout e-wallet. 

There are technical issues that are being reviewed right now by teams at wealth4all, I-payout and both Payza and STP.  

This is not a Wealth4all or I-Payuout issue, it is an issue with Payza and STP that we are working to resolve and as soon as we have information or updates, we will inform the affiliates via e-mail. 

I hope this communication clarifies the above mentioned issues. As we have updates and information we can pass along to you in regards to the Payza and STP situation, we will let you know.

(中譯)

3.截至2012/05/22為止,你要存款到I-Payout電子錢包只有一個選擇,就是透過Solid Trust Pay(STP)。

你卻不能將資金從I-Payout電子錢包提領到Solid Trust Pay(STP)。

另外,Payza(前身是Alertpay)的使用者,也不能透過Payza存錢到I-Payout電子錢包,或是從I-Payout電子錢包把錢領出來。

在Wealth4alltema, I-Payout, Payza和STP之間還有一些技術問題上待解決。

這並不是Wealth4all或是I-Payout的問題,這是來自Payza和STP的問題,但是我們盡力地在處理,希望能儘快解決,一旦我們有新消息,會馬上透過電子郵件告訴每個聯盟行銷會員。

我希望這樣的溝通能釐清你對上面電子錢包的疑慮。當我們有關於Payza或是STP的新狀況,我們將會讓你知曉。


Thank you,

Regards,

WEALTH4ALLTEAM INC.

(中譯)

謝謝!

一切安好!

WEALTH4ALLTEAM INC.

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